Shape reserves the right to refuse any order the Customer places with us.Although Shape strives to accept all valid orders, we reserve the right to deny any order for any reason, including if: (i) we discover an error in pricing and/or other information about products or Services or receive insufficient or erroneous billing, payment, and/or delivery information, (ii) we suspect an order has been placed using stolen payment card information or otherwise appears to be connected to fraud, or (iii) the ordered product or Services are unavailable due to discontinuance or otherwise. We may also refuse any order that is connected with a previous payment dispute.
Further, we may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify the Customer by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.
The Customer agrees to pay for all orders made from their account in accordance with the prices and billing terms in effect at the time an order is made from the account. The Customer also agrees to pay all applicable taxes. Payments are processed using Stripe, Inc. (“Payment Processor”). As a condition of using the Payment Processor’s payment processing, the Customer must provide current, complete and accurate purchase and account information for all purchases made from our website. The Customer agrees to promptly update their account and other information, including their email address and credit card numbers and expiration dates, so that we can complete the transactions and contact the Customer as needed.
The Customer hereby authorizes us to share this information with the Payment Processor. All bank and credit card information are sent directly to and stored with the Payment Processor using its security protocols. We do not store the Customer's payment information on our systems and shall not have any responsibility for the safety or security of that information.
The Customer's use of the Payment Processor’s payment processing is conditioned upon compliance with all of such Payment Processor’s applicable terms and conditions, and if the applicable Payment Processor agreement is terminated by the Payment Processor, the Customer may not be able to use the Services, or may have their account suspended or terminated. We may change or add other payment processing services at any time upon notice to the Customer, which may be subject to additional terms or conditions.
For details on our policies with respect to refunds and returns, please review our Refund and Return Policy